“Anything you need is going to be taken care of back here (at Parlor ‘32). “Players expect a beautiful room, they expect high-end appointments and they expect the creature comforts,” said Troy Simpson, Barona’s assistant general manager. Awash with amenities like personal butler services, concierges, gourmet meals, relaxation lounges, plush leather chairs at the poker tables, discreet, dedicated cash cages, private restrooms and more, these casinos-within-a casino pamper high-level, preferred players on the highest level. What may be seen as a small gesture could reap big rewards: It’s that kind of VIP service that distinguishes casino high-limit rooms from the rest of the gaming floor. He took off for Costco, where he bought an entire flat of Coke Zero so the player could have as much as he wanted during his stay. That’s when a Parlor ’32 attendant, whose primary responsibility is to keep high rollers satisfied - and rolling - went into go-the-extra-mile mode. Yet, despite having a seemingly endless variety of beverages to offer in Parlor ‘32, including six different kinds of water, there was no Coke Zero. He was thirsty and they were hungry to keep him happy.Ī VIP - Very Important Player - was at a poker table at Barona Resort & Casino’s high-limit room Parlor ’32 and he wanted something to drink.
